Error Code 00010004

This error is intended to indicate when the Print Head Carriage motion is restricted and is typically caused by a "electrical" problem. To recover from this error condition use the list of possible solutions below.

• Verify that the Print Head Release lever is properly orientated by Releasing Print Head Carriage and inspecting for proper release lever motion and orientation. The Print Head Release Lever can be pivoted about the axis for proper orientation.
• Verify that the Paper Option on the printer display is set for the "Paper Roll" setting.
• Inspect the Print Head Carriage Linear Encoder Strip for contamination. Even the smallest amount of contamination will cause improper reading of the encoder strip. Clean the Linear Encoder strip to remove any contamination.
• Clean the Print Head Linear Encoder Strip Sensor to ensure no contamination is blocking the sensor.
• Re-seat or change the Harness Encoder Cable
• Re-seat or change the Harness Head "B" Cable on the Linear Encoder Board.
• Change the Encoder Sensor Board
• Change the front Sub Board
• Change Harness 7, 8, 9
• Change the Main Control Board