About Melco Technical Support

This site is filled with information on current and legacy Melco products. For all current and most legacy products, you can find all applicable manuals by following the Product Support Link for your product on the right side of this page.

Technical Support - Knowledgebase/FAQ

Answers to most questions including Educational Videos can be found here in the Knowledgebase/FAQ. Technical Support via telephone is also available for In-Warranty Melco Products. Details on purchasing a Telephone Technical Support Package and Extended Warranty Plans for Out-of-Warranty products can be found here as well.

Certified Technicians

The Melco Technical Support phone staff can resolve most issues over the phone. Occasionally a certified technician will be needed to fully resolve a machine issue.

If you find yourself in need of a certified Melco technician, please view the technician map to find the technician who best meets your needs.

System Requirements

Make sure that your computer is up to our latest system requirements to ensure that your Melco products operate smoothly.


Learning how to use your equipment and software properly will ensure the best possible quality with the fewest issues. Review all of the online Education Resources and complete your Self-Paced Online Training (if included with your machine purchase).

You can also contact and hire a Certified Melco Trainer to provide onsite training at your company.

Melco Links

Shop for parts, research new models, and connect with people who have been using Melco products for years. These links will take you to other Melco websites. All of them have more information on Melco products.