Error Codes

Service Request Error Code Number

Possible Causes

Recovery

01001D

This can occur during machine initialization but may occur during or after printing if the printer settings are not correct. This error indicates the Print Head Carriage is commanded to move and no movement occurs. The error is usually a mechanical restriction of the Print Head Carriage.

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00010004

This error is intended to indicate when the Print Head Carriage is commanded to move and no movement occurs. The error is intended to indicate an electrical problem.

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0001001E

This error indicates a table motion restriction or an improper table motion occurred.

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010035

This error is intended to indicate a pump mechanism problem.

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010033

This error occurs when a non-essential paper/cutter sensor is always "enabled" and no change in sensor state occurs when a change in sensor state is expected.

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010031

This error occurs when a non-essential paper/cutter sensor is always "disabled" and no change in sensor state occurs when a change in state is expected.

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010030

This error occurs when the Multi Sensor on the Print Head Carriage is not functioning normally.

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010005

This error is intended to indicate a pump mechanism problem.

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01001B

This error indicates a Print Head drive problem

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010000

This error is a PF Motor Encoder check error. This error is caused by no logic signal from the table encoder or improper processing of the logic signal.

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0002000B

  • Internal memory shortage error caused by the Waste Tank Chip not being read properly.
  • The printer firmware being corrupt
  • The Epson Main Board is not processing information properly.

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NON GENUINE

The printer recognizes ink cartridge types. When any Non-Epson ink cartridge is installed the printer will display this error.

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NO MNT TNK

This message will display when the Waste Ink Tank is removed from the printer. This message will also display each time the print table is in the load position.

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MNT TNK FULL or MNT TNK NEAR FULL

This error occurs when the printers Waste Ink Tank capacity estimator reports that the tank has reached the storage capacity.

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INVALID CARTRIDGE

This is an ink cartridge compatibility error. The error indicates that an ink cartridge for a model 4800 printer is inserted into the 4880 model printer.

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SET INK CARTRIDGE

This error indicates that the printer did not properly read the Ink Cartridge Chip during machine initialization.

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CARTRIDGE INK AMOUNT

This error occurs when the printers Ink Cartridge capacity estimator reports that the Ink Cartridge may be near empty.

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RELOAD PAPER

This error indicates that one or more of the proper printer settings that allow the printer to function in a "Direct To Garment" printer environment have changed.

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REMOVE PAPER

This error indicates that one or more of the proper printer settings that allow the printer to function in a "Direct To Garment" printer environment have changed.
Also the paper sensor bypass tape may have become removed from the paper sensor.

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CHANGE PAPER

This error indicates that one or more of the proper printer settings that allow the printer to function in a "Direct To Garment" printer environment have changed.
 

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UPGRADE F/W

This error indicates that the Firmware may not be processing information properly. In most cases this is caused by ink contaminated electronics or a loose cable connection.

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